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Learn how use the AIDET technique to drive positive patient encounters.
Learn how use the AIDET technique to drive positive patient encounters.
Healthcare professionals must create a welcoming and inviting environment for all patients. Whether you are a Patient Access Rep or a Physician, we all have a responsibility to develop a positive rapport with our patients to ensure their needs are being met. Hospitals and clinics are often measured by their patient satisfaction scores. A commitment to AIDET can improve those scores significantly.
This is a sample course and was designed to reinforce the appropriate techniques for using AIDET during patient encounters.
This is a sample course and was designed to reinforce the appropriate techniques for using AIDET during patient encounters.
I designed this scenario-based eLearning course in Articulate Storyline to personalize the learning experience and demonstrate how branching scenarios can be used to simulate a full patient encounter.
Details
Details
Type: Custom eLearning Development
Sample Course
Date: September 2023Â
Tools
Tools
Articulate Storyline
PowerPoint
Skills
Skills
Instructional Design
Gamification - Branching
Graphic Design
eLearning Development
My Instructional Design Process
My Instructional Design Process
The Problem
The Problem
For many hospitals and clinics, patient satisfaction scores can drive or hinder additional funding. This funding is often used to hire highly qualified professionals, purchase new technologies for patients, and reinvest into their employees. Post pandemic, I noticed many organizations had lower or declining patient satisfaction scores.
The Solution
The Solution
After identifying the problem, I analyzed all the factors that could contribute to lower patient satisfaction scores. The central theme that I found was that patients felt the healthcare professionals were either inattentive or disengaged during their interactions. To address this, I proposed a scenario-based learning experience where healthcare professionals could practice their application of AIDET to ensure every patient feels welcomed and supported during their visit with us.
My Process
My Process
Using the ADDIE model of Instructional Design, this led me through a comprehensive process of analyzing the AIDET process through an action map, designing the learning experience with a styling guide and text-based storyboard, developing the project with key milestone along the way, implementing the project, and evaluating the impact of the learning experience on the organization and patients.
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